![]() ![]() Is it ok if I you back once we have a resolution? I promise it won’t take longer than 24 hours. But I’m going to have to talk to my manager and see what we can come up with to resolve your issue. Of course, if you’d like a refund, we can go ahead and take care of that for you, as well. If you send a photo of the damaged, we’ll go ahead and send out another. When the product is received broken: I’m so sorry about that.Let’s see what we can do about correcting your order. Let me bring up your order so we can see what happened and get another sent to you. When a product is never delivered: So sorry to hear that. ![]() We’re going to send another to your address, and it should arrive within the next week. It looks like your order shipped to the wrong address. When the incorrect shipping address is entered.The scripts below will cover the basic issues of price errors, order mix-ups, and other product-related issues. You want to help resolve their issue, but you also want to make sure that their concerns are heard and understood. The first thing you want to do when there’s any issue, regardless of who’s at fault, is apologize and convey empathy. Were you still having issues with ?Ĭustomer Care Scripts for Apologizing for Order Mixups, Product Issues, and Other Concerns Do you want to pick up where we left off on our last call? Hey again, ! How can I help you today?.Using a customer service platform that provides this information and details of past interactions can help you add even more layers of personal service. Do you happen to have to the order # so I can bring up your order?Ĭustomer Service Phone Script Examples For Repeat VisitorsĪcknowledging a returning customer is a best practice and reiterates that your brand cares about the relationship and values each customer. Can I get your full name, phone number, and address to check in on that order? If you give me your full name and order number, we can go ahead and start making the correction for you.Ī large majority of ecommerce/retail questions will come down to order issues, so you want to identify your customer and their order before moving on. If the customer provides a negative response ![]()
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